Welcome to the online store for Florist Elm Park. These Terms & Conditions govern your use of our website and the purchase of flowers and related products through our online flower delivery service across Elm Park and the surrounding areas. By placing an order via our website, you agree to comply with and be bound by these terms. Please read them carefully before placing any orders.
These Terms & Conditions apply to all customers ordering flowers and related products from Florist Elm Park via our online platform. They cover all transactions for flower delivery to Elm Park and its neighbouring districts. If you do not agree to these terms, you should refrain from using our site and services. We may modify these terms at any time; the date of the latest update will be indicated at the end of this document.
To place an order for flowers through our website, follow the ordering instructions displayed online. When you submit an order, you offer to purchase goods from us in accordance with these terms. Once your order is placed, you will receive an order confirmation by email or through our online system. This confirmation does not conclude a binding contract between you and Florist Elm Park; the contract is formed only once your payment is accepted and we dispatch the flowers for delivery.
Please ensure all recipient and delivery details are correct at the time of ordering. We cannot accept responsibility for delivery issues arising due to incorrect or incomplete information provided by you. Each order placed is treated as a separate transaction.
Flowers and ancillary products displayed on our website are subject to seasonal and market availability. In the event that an item you have ordered is unavailable, we reserve the right to substitute it with a product of equal or greater value and similar style or colour, without prior notice. We make every effort to match the contents, theme, and colours shown; however, due to the nature of fresh flowers, slight variations may occur.
All prices for products are listed in UK pounds sterling (£) and include Value Added Tax (VAT) where applicable. The cost of delivery is stated at checkout and is based on the delivery address provided. The confirmed price at the time of order, including delivery charges, shall be the total amount payable by you. Prices and delivery charges are subject to change at our discretion, but any changes will not affect orders already placed and accepted.
Payment for orders must be made in full at the time of placing your order. We accept a range of secure payment methods as listed on our website at the point of checkout. By submitting your payment details, you represent and warrant that you have the legal right to use the payment method selected. Your payment will be processed securely; we do not store or retain credit card details beyond the necessary transaction process.
We offer delivery of flowers across Elm Park and the surrounding areas on the dates and times specified during checkout. Standard delivery aims for same-day or next-day service where possible, subject to order cut-off times. Specific delivery requests, such as timed deliveries, are handled on a best-effort basis but cannot be guaranteed unless explicitly confirmed by us. If the recipient is unavailable at the time of delivery, our courier will follow any delivery instructions provided or leave the flowers in a safe location, with a card left at the property or attempted contact to advise of the delivery.
Florist Elm Park cannot be held liable for delays beyond our reasonable control, including but not limited to adverse weather, public holidays, or issues with third-party delivery services.
You are entitled to cancel your online order for flower delivery in Elm Park, in accordance with the law and the terms set out below:
Florist Elm Park takes pride in delivering quality flowers and gifts. Due to the perishable nature of fresh flowers, returns are generally not accepted after delivery. However, if you believe the product is unsatisfactory or not as described, please contact us within 24 hours of delivery, providing photographic evidence if possible. We will investigate your concern promptly and, if appropriate, offer a replacement arrangement or a partial/full refund at our discretion. All refunds will be made to the original payment method used.
By placing an order, you confirm:
All content on our website, including texts, images, logos, and product designs, are the property of Florist Elm Park or licensed to us, and are protected by UK intellectual property laws. You may not copy, reproduce, or use any part of the website content without our express written permission.
Florist Elm Park is not liable for any indirect or consequential loss, damage, or expense (including loss of profits, business, or goodwill) arising from your use of our online flower delivery service. Our total liability to you for any claim arising in connection with these terms shall not exceed the total amount paid by you for the order in question.
We are not responsible for failure to deliver flowers due to circumstances outside our reasonable control, such as incorrect recipient details supplied by the customer, unavoidable delays, or third-party actions. Our liability does not exclude or limit liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited by law.
We are committed to protecting your privacy and data. Personal details provided during the order process are used solely for the purposes of processing and delivering your order, as well as handling any enquiries or complaints. All data is processed in accordance with applicable UK data protection legislation. For further details, refer to our Privacy Policy as displayed on our website.
If you have a complaint regarding your order or our service, please contact us as soon as possible so that we can resolve the matter promptly. We aim to respond to all complaints within a reasonable timeframe. Should a dispute arise that cannot be resolved between us, both parties agree to attempt to settle the issue in good faith before pursuing any further action.
These Terms & Conditions and any contract for the purchase of goods through Florist Elm Park’s website shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
No failure or delay by us in exercising any right or remedy under these terms shall operate as a waiver of that right or remedy. If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining Terms & Conditions which shall remain in full effect.
Florist Elm Park reserves the right to refuse any order placed through the online shop at its discretion. Should your order be refused or cancelled by us, a full refund will be issued via your original payment method.
If you have any questions regarding these Terms & Conditions, your order, or our flower delivery service in Elm Park and surrounding areas, please reach out to us using the contact methods listed on our website. We are always happy to help and provide clarification where needed.
Note: These terms and conditions apply to all Florist Elm Park customers across Elm Park and the surrounding areas. Please ensure you retain a copy of these terms for your records. These terms were last updated in June 2024.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 14 Elm Park Ave, Hornchurch, RM12 4RH.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Elm Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Elm Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
