Returns, Refunds & Complaints Policy at Florist Elm Park
Your Satisfaction Is Our Fresh Flowers Promise
At Florist Elm Park, we take great pride in delivering beautiful, handcrafted floral arrangements to the local community. As a trusted local Elm Park florist serving households and businesses nearby, we guarantee the freshness of our flowers and your complete satisfaction with every order. This page outlines our policies on returns, refunds, and complaints, with a focus on making things right if your experience falls short of expectation.
Fresh Flowers Guarantee in Elm Park
We are committed to ensuring that every bouquet and arrangement reaches you in peak condition. Our Fresh Flowers Guarantee means that, when you order from Florist Elm Park, you can expect blooms that are vibrant, healthy, and long-lasting. We source our flowers daily and prepare each order with care so your gift or display arrives as fresh as possible.
Damaged-On-Arrival Policy
In the rare event that your flowers arrive damaged or wilted, please inspect your order upon delivery and let us know without delay. We will require a photo of the damaged flowers and packaging to help us assess the situation and prevent similar issues in the future. Provided the claim is made within 24 hours of receipt, we offer a hassle-free solution to put things right.
Freshness Window & Quality Assurance
Flowers are a delicate and perishable product. We guarantee that our arrangements will remain fresh for at least five days after delivery, provided they are cared for according to our instructions. If, for any reason, your flowers do not meet our five-day freshness promise, please contact us so we can address your concerns.
Refund or Replacement Options
Your satisfaction is our top priority. If your flowers are damaged, unsatisfactory, or fail to meet our Fresh Flowers Guarantee, we will offer either:
- A full or partial refund, depending on the nature of the issue
- A replacement bouquet or arrangement delivered to your Elm Park address at no extra charge
We tailor our solutions to each case to ensure you are happy with the outcome. Requests for refunds or replacements should be made within 48 hours of receiving your flowers to be eligible.
How to Register a Complaint
If your experience has not met your expectations for any reason, we encourage you to let us know. Our customer care team is dedicated to resolving concerns promptly and to your satisfaction. To register a complaint:
- Contact us as soon as possible with your order details and the nature of your concern.
- Include photos if the issue relates to product quality or damage on arrival.
- Our team will review your complaint and respond within two working days with next steps.
We handle all feedback with respect and value every opportunity to learn and improve.
Why Choose Florist Elm Park?
As an independent Elm Park florist, our reputation is built on trust, quality, and personal service. Whether you need same-day delivery for a special occasion or flowers to brighten your business or home, our local team is here to serve you with genuine care. Thank you for choosing Florist Elm Park for your floral needs.
